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Property Assessed Clean Energy (PACE) programs are one way to finance energy-efficient home improvements. Unlike other available energy improvement programs, however, PACE financing attaches to the property in the form of a tax. Because this kind of financing involves a property tax, the companies administering the program need a city’s or a county’s tax-levying authority to market it to residents. For this reason, PACE is available only where the city council or the county board of supervisors has granted this authority. 

What problems are associated with PACE? 

  1. Predatory Lending: Qualification is based on home equity rather than on the borrower’s ability to repay, which violates the U.S. Department of the Treasury’s prohibition against predatory lending practices.
  2. Structured as a Property Tax Assessment: Because the amount borrowed is structured as a property tax assessment, it attaches to the property itself rather than to the owner, which negatively affects the owner’s ability either to sell the property or to refinance it and restricts a potential buyer’s ability to qualify for a mortgage on the property. 
  3. “Super-Priority” Lien: The amount borrowed is structured as a “super-priority” lien on the property, which means that, in the event of default, the PACE loan takes repayment priority over even the first mortgage. This arrangement violates the conditions spelled out in most mortgage agreements, negatively affects the owner’s ability either to sell the property or to refinance it, and restricts a buyer’s ability to qualify for a new mortgage on the property. 
  4. No Proof of Benefit or Value: Because the energy-efficient home improvements financed with PACE programs are often sold without either a home energy audit or a third-party certification of their operational effectiveness, the homeowner has no basis for performing a cost-benefit analysis or for assessing the true value of the improvements.
  5. No Utility Cost Offset: The homeowner is told that he or she will save enough on utility bills to cover the cost of the energy-efficient upgrades, but this utility cost offset seldom materializes. More often, the hapless homeowner ends up deep in the red.
  6. Price Inflation: PACE contractors inflate their prices for energy-efficient renovations, often charging far more than fair market value. 
  7. No Financial Oversight: Most of the contractors pitching PACE financing options have no financial expertise, and their offers and promises are not currently being scrutinized by any financial institution or government agency. 
  8. High Interest Rates: The interest charged for PACE financing can be as much as twice the amount charged for a home equity loan or on loans obtained via other financing alternatives. 
  9. Large Payoff Penalties: The penalties for early payoff are large and may include extended interest payments. 
  10. Harsh Late-Payment Penalties: Late payment or failure to pay is penalized in the same way as failure to pay property taxes and could result in foreclosure. 
  11. Automatic Default: A homeowner whose mortgage agreement specifically prohibits any other loan or lien from taking priority over the first mortgage—and most do—will be automatically in default. Thus, the lending institution holding the first mortgage can require accelerated payment or initiate foreclosure.
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In Horiike v. Coldwell Banker et al., the California Supreme Court left intact the practice of dual agency but imposed additional requirements on associate licensees in dual agency situations.

By Tony Capitelli
Government Affairs Director

The California Civil Code defines an “associate licensee” as “a person who is licensed as a real estate broker or salesperson … and who is either licensed under a broker or has entered into a written contract with a broker to act as the broker’s agent in connection with acts requiring a real estate license and to function under the broker’s supervision in the capacity of an associate licensee.”

While dual agency is treated differently in different states, this practice is legal in California provided that it is properly disclosed and consented to. Horiike v. Coldwell Banker et al. was a dual agency case involving luxury property in Malibu.

Chris Cortazzo, from Coldwell Banker’s office in Malibu, was the listing agent for the property. Both on the Multiple Listing Service and in a marketing flyer, Cortazzo described the property as having approximately 15,000 square feet of living areas. The buyer, Hiroshi Horiike, who purchased the property for $12.25 million, was represented by Chizuko Namba, an agent from the Coldwell Banker office in Beverly Hills.

The public record obtained by Cortazzo from the tax assessor’s office states that the property’s living area is 9,434 square feet, and the building permit obtained by Cortazzo states that the property is 9,224 square feet. Horiike signed all of California’s required dual agency disclosures; and through Namba, Cortazzo presented Horiike with a copy of the residence’s building permit and with an advisory form stating that only an appraiser can verify square footage and that a broker does not have that expertise. 

While the court in Horiike does not go so far as to impose complete liability on associate licensees in a dual agency situation, it does define a fiduciary duty of disclosure. Here is what you need to know:

  1. An associate licensee in a dual agency situation now has “a duty to learn and disclose all facts materially affecting the value or desirability of the property” in question.
  2. An associate licensee still has loyalty to his or her client. The disclosure requirement includes “facts materially affecting the value or desirability of a property that are not known to or reasonably discoverable by the buyer.”
  3. An associate licensee acts only on the broker’s behalf and has no relationship with clients independent of the broker.
  4. A broker is still not liable for the tortious acts of his or her associate licensee. The additional fiduciary duty in Horiike is limited to disclosure.

Although Horiike is a landmark dual agency case, it is limited in its scope. The court even states, “The fiduciary duty of disclosure that Horiike alleges Cortazzo breached is, in fact, strikingly similar to the nonfiduciary duty of disclosure that Cortazzo would have owed Horiike in any event.”

Disclaimer – The content in this Government Affairs section is intended as a general advisory, and is not intended as a substitute for individual legal advice. Advice in specific situations may differ depending upon a wide variety of factors. Therefore, readers with specific legal questions should seek the advice of an attorney.

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In Memoriam

 Patrick Norman McVay



Patrick Norman McVay was born in Pennsylvania on June 16, 1937, to Anthony James McVay and Marie Clare McVay. After moving to Southern California, Pat earned his real estate license in 1960.

By 1969, Pat McVay and Jim Brady were partners in running Brady Realty, a company that served the Huntington Beach and Fountain Valley areas. When Jim passed away suddenly of a heart attack, Pat became sole owner of the business and, eventually, changed its name to Real Estate by McVay.

Pat’s close friend, Gordon Livingston of Livingston Realty, who first met Pat in 1965, describes him as “the most giving person I ever knew in real estate.” Pat was not only successful himself but also willing to share what he believed were the secrets of his success with others. “He made hundreds of agents successful by training them and guiding them,” says Livingston.

A natural mentor, Pat knew intuitively the value that motivation could play in creating success. “He invited great guests to the office, including Zig Ziglar, Tommy Hopkins, and Earl Nightingale,” says Livingston. “A number of agents owe their success to Pat McVay.” In fact, real estate coach Mike Ferry worked as a sales agent for Pat in 1970.

Pat was well respected among his colleagues in the real estate industry, who—in 1976—elected him president of the Huntington Beach/Fountain Valley Board of REALTORS®, a predecessor organization of the Orange County REALTORS®.

From 2014 until his passing on November 23, 2016, in Huntington Beach, California, Pat McVay worked as a REALTOR® for Star Real Estate in the same building that once housed Real Estate by McVay. Frank McDowell, chief executive officer of AMC Inc., the parent company of Star Real Estate, says, “Pat was known to be a great motivational speaker. Everyone loved his ideas.”

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Ecommerce is great! It offers choices and convenience. And this holiday season, many of us will purchase gifts online for our loved ones. But there is no substitute to being a well-informed consumer. So, we put together a list of best practices to help you shop safely and confidently this holiday season.

1. Patch security vulnerabilities in your devices. Install Operating System updates to patch security vulnerabilities and enhance the performance of your computers and devices. Cybercriminals can exploit vulnerabilities in your devices to obtain your personal and financial information. Don’t allow it. If you need help performing these updates, please give us a call. We’ll walk you through the necessary steps.

2.  Ensure your Anti-Virus, Malware and Ransomware protection is operating optimally. Before transmitting personal and financial information online, be sure your protection software is performing well. All these security measures running in the background are important to safeguard your well-earned money and identity.

3. Avoid using public Wi-Fi when shopping or banking. Don’t transmit any personal or financial information, such as passwords, credit card info, etc., when using a public Wi-Fi. Unsecure connections are just too risky.

4. Shop trusted merchants. Carefully read the merchant’s Shipping fees, Delivery and Return policies and other Terms and Conditions prior to purchasing goods or services. Read the item’s description and, if possible, also research merchant and product reviews as well.

5. Research less-known merchants. Sometimes that unique, amazing item is listed in a one-of-a-kind website. Before being hasty, research the store’s physical address and telephone number as well as their reputation. Assess the risk of the unknown before going forward.

6. Ensure a secure payment page. Be sure the merchant uses a secure connection on the payment page by using https://s in their URL and/or the image of lock.

7. Be extra diligent about possible fraud on online classifieds ads sites such as Craigslist. Scammers can be very sophisticated in their con. They may even create dummy Google Checkout websites to take your money without delivering the product. Verify the legitimacy of the seller, the product and the method of payment before you pay. Read more about this topic here.

8. Be alert for phishing scams. Pop-ups for sites that you are not actively visiting may be the work of cybercriminals. The pop-ups could be of familiar ‘Banks’ or ‘Virus Checks.’ If you did not initiate contact with these companies, don’t give out your personal data or download anything. If you have any questions about the security on your devices, give us a call. Learn more about phishing scams here.

9. Use your credit card, instead of your debit card. Typically, it is easier to dispute the charge on a credit card than a debit card. It is also harder to get a refund on a debit card.

10. Monitor your bank and credit card statements.Save your receipts and compare them to your credit card and bank statements regularly.  Report any questionable charges to the issuer of the card.

Wishing you a safe and joyful holiday season!

Your OC Tech Helpline Team

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Real Social Session
The use of social media as a means of making connections and marketing services is growing so rapidly that it is impossible for any one person to stay abreast of all the available apps, platforms, and possibilities. To help members make the most of social media, on October 24, the Orange County Association of REALTORS® presented REAL SOCIAL, a one-day social media conference and expo at the University of California, Irvine.
Featured speakers included Katie Wagner, of Katie Wagner Social Media, talking about Social Media Best Practices; Leigh Brown, a highly successful REALTOR® and personal branding expert, whose topic was Making Social Media Work; and Steve Pacinelli, chief marketing officer of BombBomb, explaining How to Use Video to Market.
For a sampling of the ideas, tips, and strategies this social media super trio had to offer check out their articles below.

For a special sneak peak into next year's event, Nerd Fest, read what Your Nerdy Best Friend has to say about content creation for social media.

View Photos from REAL SOCIAL 2016



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iOS 10

The Supra eKEY service is now compatible with Apple’s latest operating system for iPhones and iPads, iOS 10.1  Please check to see if you have any pending updates in the App Store of your mobile device and download that immediately to prevent any problems accessing lock boxes.

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The OC Tech Helpline service is currently unavailable due to Hurricane Matthew.  We will keep you updated as to when the Helpline will be back up.  Thank you for your patience.

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Thank you for visiting us at the C.A.R. Expo this past week. Congratulations!

Prize: 2017 OCAR Local Dues


Stephanie Martin-Velez
Champion Elite Realty

Brian Kamenca
RE/MAX Terrasol

Prize: Ticket to REAL SOCIAL Conference & Expo


Carole Kim
Carole Kim, Broker

Ericka McAbee
Grayson Homes

Charles Huynh

Jean Tietgen
HomeSmart Evergreen Realty


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Although real estate is not generally thought of as a dangerous occupation, it does have its risks. REALTORS® sometimes work alone or late, may be asked to drive to remote locations, and often show vacant homes to strangers. Here are thirteen things you can do to stay safe on the job. 

  1. Always carry your cell phone where it is readily accessible. Do not leave it in the purse you locked in the trunk of your car or stowed out of sight in a kitchen cabinet.

  2. Be aware of your surroundings. Preview property before you show it. Familiarize yourself with the layout of the property, including all entrances and exits, and with the neighborhood.

  3. Be careful how you dress. Flashy or expensive jewelry may attract the wrong kind of attention. High heels or restrictive clothing could impede your ability to move quickly in an emergency.

  4. Ask prospective clients to meet you at your office or a neutral location—like a coffee shop. Request photo identification from prospective clients and have them fill out a new client information sheet.

  5. Vet prospective clients. Before establishing a professional relationship, use online resources to check a prospective client’s background, being mindful of criminal, civil, and character issues.

  6. Implement a buddy system. Enlist at least five close friends or colleagues on whom you can rely in case of an emergency. Tell them in advance what property you will be showing and trust that they will have your back.

  7. Create a paper trail and witnesses. Before you take clients to see a property, write down the clients’ license plate number and leave it at the front desk. Explain that doing so is office policy; clients who mean no harm won’t mind. And introduce the clients to a colleague or two. If you meet a client outside the office, text this information to a trusted colleague—and make sure that he or she knows your itinerary.

  8. Always take your own car for showings. When you leave your car, lock it. Consider parking along the street instead of in the driveway, where your exit could be blocked.

  9. When showing a property, let potential buyers take the lead while you follow. If there are features you want to call to their attention, do so from the rear, not the front.

  10. Avoid going into walk-in closets or other closed or confined areas with a prospect. Be familiar with all entrances and exits.

  11. Never advertise a property as vacant or show one alone at night. To do so is to invite trouble.

  12. Don't host an open house alone;take along a colleague. Suggest to home owners that they take breakables off tabletops and secure valuables. And request that pets be housed elsewhere so that they do not become a hazard, a nuisance, or a distraction.

  13. While showing a property, keep your hands free. Do not carry a clipboard, a household pet, or any other object that might interfere with your ability to use your cell phone, discharge your pepper spray, or otherwise defend yourself effectively.
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Small Unmanned Aircraft Systems (sUAS), most commonly known as drones, are making an impact in many aspects of life. In the past, being able to use drones for commercial purposes, including in the real estate industry, had been complicated and limited to operators who had an FAA Section 333 exemption.

That just changed. The first operational rule from the Department of Transportation’s Federal Aviation Administration for routine commercial use of small unmanned aircraft systems became effective August 29, 2016.

If you have been following the development of drones for commercial use, here are three significant changes to note with this ruling:

Overall, with this rule, the FAA is making drone technology more accessible to the commercial sector, and real estate is one area where anticipation and expectation is high because with drones, one can take breathtaking video footage and make a distinguishable impact in the marketing piece of the property.

How are drones being used today in real estate?

Mainly, drones are used to capture aerial videography. The aerial footage is weaved into video footage captured from the ground and crafted into a marketing piece; it is then used to showcase the property and represent the essence of the lifestyle in the area. Here are some examples:

Why does it work?

Out-of-state investors, international buyers, people accustomed to shopping online can have a better sense of the property when video is used wisely, as compared with marketing that employs only still photography.

Is it just a fad in the real estate industry?

Visual imagery is compelling. And effective. Statistics show persuasivereasons why video dominates in marketing today, and why it is expected to continue being an important tool in the future. Innovators are finding ways to use the technology better each time, so even if you are not an ‘early adapter’, we encourage you to keep your eye on this trend and find an appropriate entry-point for your business.

DIY? Three things to consider…

Drone video can be part of your overall video strategy. It adds drama. It adds flair. And because beautiful footage can be shot, it can be a great asset to the video. So when determining if this is something you want to do yourself, consider this…

Video on the ground

The length of the aerial footage you use should depend on what you wish to showcase. For example, if you are planning on using it to market the homes you are selling, you won’t only need to take aerial video – you will also still need to film inside the home to fully capture the property. Have a plan for that part as well.

Editing the video

Multiple video sources means needing to edit all the video footage together, to add background music and maybe even to add special effects, such as adding text that shows how prospective clients may contact you. Check that you have the hardware and software for editing both the audio and video.


Research carefully the drones that are equipped to give you the professional video your brand deserves. Keep in mind that these drones will be for the professional use of your business – not for recreational purposes. Aside from the drone itself, research what other gear you will need – memory cards, propeller guards, landing gear, etc.

Hire a crew?

Not everyone will be prepared to invest the time and money needed to create a good marketing video personally – with drone technology or not – and luckily, it’s not necessary. Do you typically hire a professional photographer? What about an interior designer for staging? If you do, hiring a professional real estate videographer with drone technology may be a good option for your business. All the benefits, none of the extra work. You can always get a drone for your recreational time and fly it for the fun of it, if you want. Here are the FAA guidelines for the recreational use of drones.

Where can I learn more?


 Contributions to this article were made by Jessica Rosado, Tech Helpline Team

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 Effective September 13, 2016, the following MLS Area Names and Codes will be changed as shown below.


Current MLS Area Name

Current MLS Area Code

New MLS Area Name

New MLS Area Code

Laguna Niguel East- S of Crown Vly- E of Niguel


Sea Country


Laguna Niguel West- N of Crown Vly- W of Niguel




Laguna Niguel North- N of Crown Vly- E of Niguel


Lake Area


Laguna Niguel South- S of Crown Vly- W of Niguel


Salt Creek


Additionally, there will be a Matrix Makeover effective September 13. The Matrix Makeover is an update to CRMLS Matrix intended to enhance visual appeal while rolling out some new features like Auto-Save that will enrich user experience. The Makeover is NOT a redesign of the Matrix interface, so users familiar with CRMLS Matrix should have no problem continuing use once the update takes effect.

To review, here’s what’s in store for Matrix Makeover.

For more information about these changes and more, visit the CRMLS website.


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Getting your email hacked can happen to any of us, and it can be alarming. The most popular way people realize that their email has been hacked is when a friend or family member lets them know that they received a strange email from them.

Email hackers target the public to take money from them fraudulently. One popular way they take people’s money is by getting unauthorized access to your email account and sending an email to your contacts. The email may state that you are on vacation overseas and suddenly need help and money – could they please send money right away to the mentioned account.

Unaware that it wasn’t really you who sent the email, and because it seems like a legitimate email from you, some contacts do send money to the fraudsters.

If you ever recognize that your personal email has been hacked, do these six things to mitigate risk:

1.   Change your email password right away – Log into your email provider’s web mail portal and go to your account settings. Typically, there is a Security section where you have the option to change your password. Choose a new, strong password that does not resemble the previous one.

  • If you no longer have access to the account, use the ‘Forgot Password’ option to create a new one and recover access to your account.
  • If you used this password in other sites/accounts, change those passwords as well and don’t use the same password in multiple sites.

2.   Review your account Settings – Review your settings, including your login history, contacts, linked Mail accounts, Signatures, Mail Forwarding, Banned Addresses, and Filters; delete anything that you don’t recognize.

3.    Scan for Viruses, Malware, and Spyware – There is a possibility that your computer/laptop may have contracted a virus, malware, and/or spyware in the process. Running a virus scan like Norton, Kaspersky, Avast, and AVG is highly recommended. Additionally, running anti-malware software, such as Malwarebytes, has shown great results extracting these malicious infections.

4.   Alert your contacts – Use another medium to let your contacts know that your email has been hacked (text message, phone, a different email address) and request that if they recently received an email from you, they delete it without opening it, clicking on any links or downloading attachments. If you are sending an email, the Email Subject should be a warning that grabs the reader’s attention. For example: Please do not open any emails from XXX date to XXX date. (You may even want to send them this list of helpful tips).

5.   Report the hack to your provider – Different providers have different methods for reporting these incidents; search their website for their instructions.

6.   Continue to monitor your email, financials, and other sensitive information – Over the years, you may have sent sensitive information which may still be in your email history. Hackers could have accessed it. Continue to monitor carefully the activity on your credit cards, including your real estate transactions and other sensitive areas, to ensure no one else is accessing them.

How did this happen to me?
There are multiple ways it could have happened. One possible way is that your email was hacked while you accessed your email using a public Wi-Fi. A common approach that hackers use is called Evil Twin, and it works like this: Say you are at your favorite local coffee shop named “Strong Joe”, and you want to take advantage of their free Wi-Fi. What hackers will do is set up a second hotspot in that location, naming it similar to the authentic hotspot for that business. For example: The authentic hotspot for the business may be “Strong Joe,” while the hacker’s hotspot may be “Strong Joe FASTEST.” Sometimes business patrons will not notice that there are more than two hotspots with the name, and inadvertently use the hotspot that is set up by the hackers. While using the hotspot trap that hackers created, you may decide to log into your email and catch up with work, friends or family. When you do this, the hacker’s hotspot can grab the email’s security packets, which contain your credentials. And there you have it. You’ve been hacked without realizing it.

Should I stop using public hotspots?
Not necessarily – just be careful when logging into free, Wi-Fi hotspots. Ask an employee for the correct Service Set Identifier (SSID) and password so that you are not inadvertently using one that a hacker has set up, and use public hot spots only for web browsing – not for online shopping, banking or accessing anything that requires entering your user name and password.

Beyond the Personal Email Hack: Reporting Real Estate Fraud
In addition to the email scams that the general population can experience, real estate professionals are also vulnerable to professional fraud when their emails get hacked because real estate transactions often require the transfer of significant sums of money. These types of scams are more sophisticated than what the general public will experience, and rather than covering the details in this article, we will provide you the link to a video that the National Association of REALTORS has created to educate REALTORS on this issue.

WATCH THIS VIDEO about Cyber scams targeting the real estate industry.

This video will show you prevention, damage control, as well as two identifiable areas of fraud in the real estate industry. We highly recommend you watch it and follow their recommendations.

As always, if you have any doubts, or wish to make sure you have followed all these steps above correctly; please be sure to contact us via phone at (877) 562-3156 or online chat.

Contributions to this article were made by Marcos Zayas, Tech Helpline Team

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On June 22, your OCAR Board of Directors voted to elect Tammy Newland-Shishido as 2017 President-Elect and Adam Rodell as 2017 Treasurer. Congratulations to you two!

Some words from our newly-elected officers:

Tammy Newland-Shishido, 2017 President-Elect

b2ap3_thumbnail_TammyNewland-Shishido_200x300.jpg My personal mission statement is to live a balanced life with a passion for service and developing leaders.  This is why I am a servant leader in my community, industry and at the Association.   The rest of my mission statement is, to be willing to risk for great abundance and excellence.  When you make changes you risk, but change is necessary for growth.  I believe we have the best Association, with the focus being on members and benefits for our members.  We listen to you and have made changes at our Association that our members have asked for.  I look forward to following in the footsteps of our Association leaders and continuing to move our strategic plan forward.  We have a lot of talent on our board of directors and I look forward to serving with our directors and being of service to our members.

Adam Rodell, 2017 Treasurer

b2ap3_thumbnail_RodellAdam.jpg I am truly honored and privileged to be able to continue serving the Members of the Orange County Association of REALTORS®.  As your Treasurer, I will continue to guide our Association in the most fiscally conservative manner possible, while always being willing to seek out our Members' voices for future growth potential.


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Your Guide to the Residential Purchase Agreement (RPA)

The RPA is the cornerstone of every successful real estate transaction. REALTORS® should be extremely well-versed with the principles and applications of this form. Receive step-by-step instruction from the expert! California Association of REALTORS® (C.A.R.) Assistant General Counsel Gov Hutchinson will show you how to properly complete the RPA. Sign up today for the next session on September 20 in our Laguna Hills office.

Even if you’ve previously taken an RPA course, you will benefit from this training:

  • Get familiar with the latest changes
  • Receive instruction on forms related to the RPA such as the Residential Listing Agreement (RLA), Requests for Repairs (RR), and more
  • Understand all mandatory and recommended disclosures Learn how to create, modify, cancel, or close a transaction
  • Ensure all commissions are paid-in-full and on-time
  • Better serve and protect your clients 


$80 for Non-Members


Members, register via My Account

Non-Members, please send us your information here (we'll contact you to complete registration).

Additional Information:

This course is Bureau of Real Estate (BRE) accredited for 4 hours of Continuing Education (CE) in Consumer Protection. Cal BRE Sponsor No. 0001.  

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NOTICE: As of June 23, Supra is currently experiencing issues.

One group especially affected is eKEY users. The app is unable to perform the update necessary to enable the mobile device to access the lock boxes. To fix this issue you need to obtain an update code via or contact OCAR.

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Watch the latest edition of the OC Broker Update to hear about:

  • New Wire Fraud Advisory & Updated zipForms®
  • OCAR's Inaugural Leadership Academy
  • Broker Summit: The Future of the MLS in the Age of Zillow
  • MLS Forum

You can also access the OC Broker Update handout which summarizes the topics covered in the video. We have also created the OC REALTOR® Update handout for you to provide to your agents to keep them apprised of timely news, changes and events.

Upcoming OCAR Events and Fundraisers

June 29 - Broker Summit: The Future of MLS in the Age of Zillow

July 14 - MLS Forum featuring Art Carter and Edward Zorn of CRMLS

August 5 - OCAR Palooza to benefit OCAR Cares

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OCAR Members are eligible to apply for State or NAR Director positions. For questions or to submit your application, please contact Debby Ritter.

 State Application National Application

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As of June 1st, ShowingTime for the MLS is available 24/7 to all OCAR members through CRMLS!  Discover how you can use this showing appointment tool to save time, generate more showings and help you sell your listings more efficiently. 

With ShowingTime you will be able to:

-    Use the 'Schedule a Showing' link to request showings on other agents' listings

-    Add showing instructions and determine the best settings for each of your listings to begin receiving online showing requests

-    Set your notification preferences, including 2-way text messaging

-    Benefit from the speed and accuracy of ShowingVoice, our text-to-voice notification system

-    Download and use the ShowingTime Mobile App to request and confirm appointments while on the go

-    Easily manage and customize your own feedback templates sent to showing agents

-    Create personal profiles for sellers displaying feedback, showings and more

ShowingTime Videos:


ShowingTime Materials:

Benefits and Features
Mobile App Guide
Mobile App: How to Setup Sellers on App

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Watch the latest edition of the OC Broker Update to hear about:

  • New CRMLS Rule Changes
  • HUD's Warning for Landlords
  • OCAR's Inaugural Leadership Academy
  • OCAR Palooza Sponsorship Opportunities

You can also access the OC Broker Update handout which summarizes the topics covered in the video. We have also created the OC REALTOR® Update handout for you to provide to your agents to keep them apprised of timely news, changes and events.

Upcoming OCAR Events and Fundraisers

June 29 - Broker Summit: The Future of MLS in the Age of Zillow

August 5 - OCAR Palooza to benefit OCAR Cares

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Effective April 25, 2016, the CRMLS Rules and Regulations and Citation Policy was updated and published on both OCAR's website and the CRMLS website. Below is a list of the changes:

  • Section 7.12 Withdrawal of Listing Prior to Expiration has been revised to require that a listing must be withdrawn by listing agent if seller instructs withdrawal in writing and that it may be withdrawn by listing agent in instances of a dispute with seller 48 hours after listing agent provides seller with notice of intent to withdraw. The MLS can require listing agent to produce a copy of notice of dispute or written instruction from the seller. There is an ongoing obligation to report solds. 

  • Section 7.18.3 Auction Listings has been revised to disallow right of reservation auctions because by their no minimum bid/ “confidential” reserve amount nature, they don’t fit MLS requirements requiring disclosure of an actual list price. Reference to compensation in the auction rule has also been removed since rules governing the offer of compensation are already set forth elsewhere in the MLS Rules. 

  • Section 8.3 Accuracy of Information; Responsibility for Accuracy has been revised to give the MLS the right to remove a listing that has been flagged for inaccuracy when an agent has refused or failed to correct. 

  • Section 9.9 Physical Presence of Participant or Subscriber has been revised to clarify that a participant or subscriber must be “physically” present when providing access to a property. 

  • Section 10.1 Statuses has been revised to change the title “Back-Up” to the RESO (Real Estate Standards Organization) “master” heading of “Active Under Contract.” [*Note: correlating language changes also made to Section 10.2 Reporting of Sales.] 

  • Section 11.10 Indemnification; Limitation of Liability has been added to provide a broad stand-alone indemnity provision. 

  • Section 12.22 Email Address Required; An Email Address requirement has been added as a new provision.

If you have any questions about these changes, feel free to contact our MLS Department for assistance.

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