Menu
Menu

OC REALTORS® Blog

News and Information to Keep You a Step Ahead!

Recent blog posts

Xome announced that they were entering the brokerage industry through the offer of an online portal for consumers and the potential of a rebate to consumers who buy and sell through its service and the agents who are employed by Xome to handle their customers. Xome says they have the largest most accurate data base of homes for sale, some of the best search technology around and that consumers may be able to receive a discount when they purchase through the Xome network.

Most importantly Xome says that they have the first truly end-to-end online transaction process yet to be available. Not only may a consumer buy or sell a home but they can have the entire process handled online so that a consumer can more easily access the transaction as it occurs. Xome says it will have a full concierge program to be available to assist consumers as they move through the process. Should this all be the case, Xome will be the first to tie all the parts of the transaction together in one online process.

Read the full article from REAL Trends here...

 

Excerpted from Disrupter Alert: Xome | by Steve Murray, REAL Trends publisher

OCAR has partnered with REAL Trends to provide our members with insightful business tips. This article originally appeared online at REALTrends.com and is republished with the permission of REAL Trends Inc. Copyright 2015.

Last modified on

VIDEO: With new CFPB rules going into effect on August 1, are you a little confused about compliance? Watch this video from NAR: 

Read the full article here...

Last modified on

Lead generation is something that probably occupies your thoughts at least 50 percent of the time. Let’s face it; it’s probably more like 99 percent of the time. Without consistent lead flow, your business is dead. Everyone knows that. What most real estate professionals don’t know is where to get the best quality leads, the people who will buy or sell.

In the REAL Trends 2015 Online Performance Study, we looked at more than 100,000 online leads. Of those leads, the highest volume of leads assigned to agents came from an online live chat service. With an agent assignment rate of 49.18 percent, live chat beat out lead assignment from the broker website, Homes.com, Trulia, Zillow, Realtor.com and ListHub.

Intrigued by the high agent assignment rate of online live chat leads, REAL Trends conducted a study, called “The Efficacy of Online Live Chat Services for Real Estate.” In this study, we uncovered that live chat leads had more than just great agent assignment. On average, live chat leads generated 36 percent more leads for a brokerage. Of those leads, 7.5 percent of them generated a transaction. If you are actively tracking your lead conversion rates, you know that number is phenomenal.

As with anything else, not all online live chat services are created equal. Depending on your overall goals, there are specific strategies you need to consider when launching live chat services on your website. From our 2015 Online Performance Study, live chat leads ranked fifth in the overall quantity of leads generated. However, we recommend that you pursue quality over quantity every time.

To find out more, join REAL Trends on June 17 for a live chat webinar that will cover the latest tips and strategies to use this service in real estate. Learn how to double your conversion rate.

All attendees will receive a free research study filled with the latest best practices for online chat leads. Join Travis Saxton, vice president of technology, REAL Trends; Deirdre LePera, research strategist, REAL Trends, and Justin Shum, CEO of ReadyChat, on June 17, 2015, at 2 p.m. EST/1 p.m. CT/ Noon MT.

Webinar Registration

Source: REAL Trends / Author: Deirdre Lepera

OCAR has partnered with REAL Trends to provide our members with insightful business tips. This article originally appeared online at REALTrends.com and is republished with the permission of REAL Trends Inc. Copyright 2015.

Last modified on

C.A.R. is hailing the defeat of Senate Bill (SB) 364 (Leno) in the State Legislature. The bill would have eliminated property rights protections for owners of rental property and significantly discouraged efforts to create new rental housing in the city and county of San Francisco. 

“SB 364 was an unreasonable and unjustified attack on property owners that need or want to take a rental property off the market,” C.A.R. President Chris Kutzkey said. “Discouraging investment in housing is bad policy, and SB 364 would have caused harmful unintended consequences. San Francisco already has the most protective, and the most expensive eviction rules in the state.”

In 1985, C.A.R. successfully sponsored the Ellis Act, preventing local governments from restricting the ability of rental property owners to remove a rental property from the market. SB 364 would have allowed San Francisco to prevent property owners from taking rental units off the market, unless every owner of that property has owned the property for at least five consecutive years. This effectively forces property owners to remain in the rental housing business even if they are losing money or simply wish to occupy their own property.

Source: C.A.R.

Last modified on

Pending home sales rose in April for the fourth straight month and reached their highest level in nine years, according to the National Association of Realtors®. Led by the Northeast and Midwest, all four major regions saw increases in April.

The Pending Home Sales Index,* a forward-looking indicator based on contract signings, increased 3.4 percent to 112.4 in April from a slight upward revision of 108.7 in March and is now 14.0 percent above April 2014 (98.6) — the largest annual increase since September 2012 (15.1 percent). The index has now increased year-over-year for eight consecutive months and is at its highest level since May 2006 (112.5).

Last modified on

Thank you to all the candidates who ran for the six open seats on the 2016-2018 OCAR Board of Directors.  And thank you to our REALTORS® for voting... we had a record turnout!

Here are your newly elected members:

  • Jenean Hill (3 year term)
  • Mary Jane Cambria (3 year term)
  • Len Herman (3 year term)
  • Eileen Oldroyd (3 year term)
  • Adam Rodell (3 year term)
  • Stuart Thomas (1 year term)

Member also approved changing our name from the Orange County Association of REALTORS® to Orange County REALTORS®.

b2ap3_thumbnail_ELECTION_UPDATE_0615.jpg

 

Last modified on

Watch the latest OC FastStats market update. Share this information with your clients via your website or social media.

Last modified on

The Huntington Beach Preview Meeting will be dark this Friday, May 22; however, the Canyon Area Preview Meeting will still be held this Friday.  OCAR's offices will be closed on Monday, May 25 in observance of Memorial Day. Have a happy and safe holiday weekend.

Last modified on

Make sure you're up-to-date on the latest CRMLS Rules and Regulations, like this one: 

It is a violation for any agent or broker to distribute flyers or create other printed materials displaying the address and/or price of any listing(s) with an MLS status of ACTIVE, BACKUP, HOLD, or PENDING that are not the listing(s) of that agent or broker unless prior written consent has been obtained from the listing broker.  “Screen Shots” or other materials printed from IDX or VOW displays are included in this violation.  Rule 12.8

Check them out now...

Last modified on

Voting Begins May 11 at 8 am

There are five (5) three-year and one (1) one-year Director positions open for the 2016-2018 Orange County Association of REALTORS® Board of Directors. OCAR REALTORS® may vote for up to six candidates, but may cast no more than one vote per candidate. 

Voting will conclude on Tuesday, May 26 at 5:00 pm. 

 Meet the Candidates!

How to Vote:

Option 1: Online

Shortly after the election opens, OCAR REALTOR® members should have received their voting email with the subject line: IMPORTANT OCAR VOTING ID – Do Not Delete. This email contains the access link to the secure voting website, your Voting ID, and your personalized Voting Code. You must open the email to vote.

Vote Now

If you cannot locate this email, you may request that it be resent.

Option 2: In Person

You may opt to cast a paper ballot at either OCAR office in lieu of voting online. Only OCAR REALTORS® are eligible to vote.

Last modified on

1. Late Entry of Listing

This violation occurs when a listing is not entered into the MLS in a timely manner and the listing broker did not previously file an MLS Exclusion Form with the MLS/Association.

How to Avoid: To help avoid this violation, you must enter a listing into the MLS within two business days of either (1) the listing contract date, or (2) the date the seller’s signature was obtained on the listing agreement.

If a seller wants their property listed on the MLS, but the property is not ready for any showings, it is recommended that the property be entered into the MLS and placed in the Hold status. If a seller does not want their listing on the MLS or wishes to withhold their listing from the MLS, the listing broker must obtain a seller-signed MLS Exclusion Form and submit that documentation to the MLS/Association within two business days of the listing contract date. The most common MLS Exclusion Form is the C.A.R. SELM Form, which is available through zipForm®.

Penalties: Violation warning, $250 fine, or $500 fine per offense.

(Rules Section: 7.8 and 7.9)

2. Inaccurate Information - Auto Sold

An Auto Sold violation occurs when a listing is automatically changed to the Sold status by the MLS system (appears as S* or Closed Sale*), which is a result of not manually updating a listing in the Pending/Backup status. An Auto Sold listing is considered an Inaccurate Information violation, because the listing is closed and displays estimated or unconfirmed sales information.

How to Avoid: To help avoid an Auto Sold violation, you must properly manage your listings in the Pending/Backup status. When a listing is changed to the Pending/Backup status, you are required to enter an estimated close of escrow date (“Estimated COE date”), as well as estimated sales information. Within two business days of your Estimated COE date, you must either (1) extend your Estimated COE date if escrow has been delayed, (2) update your listing to the appropriate status if a status change occurred, or (3) confirm the sales information and manually update the listing to Sold.

Courtesy notices are sent by email 14 days prior to, 7 days prior to, 1 day prior to, and on the day of your Estimated COE Date, as reminders to manually update your listing. Click here for more information on how to help avoid an Auto Sold violation.

Penalties: Violation warning, $100 fine, or $300 fine per offense.

(Rules Section: 8.3)

3. No Photo

A No Photo violation occurs when a listing has been on the MLS for more than five calendar days and at least one exterior structural photo of the property has not been added to the listing.

How to Avoid: To help avoid a No Photo violation, you must add at least one photo of the exterior structure of the listed property within five calendar days of entering a listing into the MLS. An exterior structural photo must be added to a listing within five calendar days, regardless of the listing status. If a property is sold within five calendar days of entering the listing into the MLS, it is important that you add at least one exterior structural photo prior to closing the listing. This photo requirement does not apply to (1) Land/Lot listings, or (2) listings that are Canceled within five calendar days of entry.

Penalties: Violation warning, $100 fine, or $300 fine per offense.

(Rules Section: 11.5)

4. Misuse of Public Remarks

The Property Description, Driving Directions, List Price Includes, and List Price Excludes fields are considered public remarks fields. A Misuse of Public Remarks violation occurs when prohibited information or verbiage is placed in any public remarks field.

How to Avoid: To help avoid a Misuse of Public Remarks violation, it is important that the remarks in the Property Description field are limited to the physical and aesthetic characteristics of the property. Information in the Driving Directions field should be limited to directional information which assists in finding the physical location of the property. Information in the Listing Price Includes/Excludes fields should be limited to a description of which items are included or excluded from the sale. Agent/Brokerage information or contact information, open house information, showing instructions, information about the occupancy of the property, and information directed towards other real estate professionals is prohibited in any public remarks field.

Penalties: Violation warning, $100 fine, or $300 fine per offense.

(Rules Section: 12.5)

5. Inaccurate Status

An Inaccurate Status violation occurs when either a listing status change is not made in a timely manner, or when a listing is not listed in the correct listing status.

How to Avoid: To help avoid an Inaccurate Status violation, it is important that the status of your listing reflects the appropriate listing status definition:

  • Active: A valid listing contract exists and no offer (with or without contingencies) has been accepted. This is an On-Market status.
  • Back-Up: Offer accepted and either 1) seller requests that property remain in an On-Market status and is looking for back-up offers, or 2) the sale is subject to court or other third party approval. This is an On-Market status.
  • Hold: A valid listing contract is in effect; however, because of various reasons such as repairs, illness, guests, etc., the seller has requested that temporarily there be no showings. This is an Off-Market status.
  • Withdrawn: A valid listing contract is in effect, however the property is no longer being marketed. This is an Off-Market status.
  • Pending: The seller has accepted an offer and is not soliciting offers through the MLS. This is an Off-Market status.
  • Canceled: The listing agreement has been canceled. This is an Off-Market status.
  • Expired: The listing agreement has expired. The time frame of the existing listing contract has run out. This is an Off-Market status.
  • Sold: Escrow has closed. This is an Off-Market status.
  • Leased: The property has been leased. This is an Off-Market status.

Please note that all status changes must be made within two business days of the date that the change in listing status occurs. When making a status change or otherwise updating your listing, it is important to review the remarks on your listing and make sure your remarks do not contradict or conflict with your listing status.

Penalties: Violation warning, $100 fine, or $300 fine per offense.

(Rules Section: 8.3, 10.1, and 10.2)

Source: CRMLS. If you questions about any of this information, please email di@crmls.org.

Last modified on

Nearly a decade since the start of the foreclosure crisis, formerly distressed homeowners with restored credit are re-entering the housing market, but damaged credit profiles and lender overlays will greatly restrict the overall share of those eligible to buy, according to new research from the National Association of Realtors®. California, Florida and Arizona are expected to see the largest share of return buyers within the next decade.

NAR analyzed the nearly 9.3 million homeowners that underwent a foreclosure, received a deed-in-lieu of foreclosure, or short sold between 2006 and 2014 to estimate the amount of creditworthy borrowers expected to re-enter the housing market as a return buyer in upcoming years.

The findings reveal nearly a million of these former owners have likely already purchased a home again, and an additional 1.5 million are likely to become eligible and purchase over the next five years, representing an additional source of buyer demand for the housing market. However, because of low credit quality, millions more will not be able to re-enter in the coming decade.

More...

(Source: National Association of REALTORS®)

Last modified on

OCAR is excited to announce the debut of OC FastStats reports for the city of Long Beach and MLS areas within Long Beach. 

Watch (and share) our latest OC FastStats Monthly Market Update:

Last modified on

How do I know what my broker has chosen?

  • Currently, Matrix does not provide any sort of indication to the agent as to what option (if any) their broker has selected. The agent would need to speak directly with their DB or OM to get this information.

What was the reason for this change in Matrix?

  • As of 4/7/15, Zillow and Trulia stopped working with Listhub, leaving brokers without a mechanism to send their listings to these sites. The Matrix Syndication control preserves the ability for our brokers to direct their data to Zillow and Trulia.

Does the Broker need to opt in before the agent can make modifications?

  • Yes, in addition, the DB or OM needs to select “Allow Agent Choice” if they would like their agents to choose whether or not to syndicate to the Zillow Group.

Will existing listings be sent to Zillow or do I need to re-input into Matrix?

  • Once the decision is made to syndicate to the Zillow Group, existing listings will be made available, thus there is no need to re-input listings in Matrix.

Do we need to do this for every listing or just once?

  • Just once as this is an office/agent level control and not a per listing control.

Where/how do I find my office ID?

  • Via roster search. 

Why is this in add/edit under Roster?

  • The control was placed here to centralize it where an agent/broker would normally manage their contact information and photos.

What property types will be syndicated to Zillow/Trulia?

  • All property types.

Is there a cost?

  • There is no cost to syndicate to the Zillow Group via Matrix.

How often does Zillow/Trulia refresh data?

  • No less than every 12 hours, but at their discretion may refresh data every 15 minutes.
Last modified on

There are five (5) three-year and one (1) one-year Director positions open for the 2016-2018 Orange County Association of REALTORS® Board of Directors.  Voting will begin on Monday, May 11 at 8:00 am and will conclude on Tuesday, May 26 at 5:00 pm. OCAR REALTORS® may vote for up to six candidates but may cast no more than one vote per candidate.

 Meet the Candidates!

Shortly after the election opens, OCAR REALTOR® members will receive their voting email with the subject line: IMPORTANT OCAR VOTING ID – Do Not Delete. This email contains the access link to the secure voting website, your Voting ID, and your personalized Voting Code.

The voting website is different than www.OCAR.org and is only accessible via your voting email.

As in previous elections, you may opt to cast a paper ballot at either OCAR office in lieu of voting online. Only OCAR REALTORS® are eligible to vote.

 

Last modified on

This is a great opportunity to discuss preparedness with your clients and prospects--let your "farm" know how to get ready for an earthquake.

The American Red Cross has a checklist (in both English and Spanish) to get you started.  Download it here.

Other items to consider when preparing your home and family (source: "Putting Down Roots in Earthquake Country"):

  • Identify potential hazards in your home and begin to fix them
  • Create a disaster-preparedness plan
  • Create disaster kits
  • Identify your building's potential weaknesses and begin to fix them
  • Protect yourself during earthquake shaking
  • After the quake, check for injuries and damage
  • When safe, continue to follow your disaster-preparedness plan

 

 

Last modified on

As previously announced, on April 7, 2015, ListHub will no longer distribute listings to Zillow or Trulia. CRMLS has entered into an agreement with the Zillow Group to preserve the ability for our brokers to continue to send their data directly to Zillow and Trulia without interruption. 

CRMLS will only send listing data to Zillow and Trulia if a broker “opts-in” to do so.

Please note, on April 7, 2015 the following options will be available:

  • The Broker can opt-in and GIVE his/her agents the ability to choose to syndicate
  • The Broker can opt-in and NOT GIVE his/her agents the ability to choose to syndicate
  • The Broker takes no action and no listings will be sent

On April 7, 2015 ensure you log in to Matrix and take the following steps to manage your syndication options:

Brokers:

  1. Log in to Matrix
  2. Click on the Add/Edit tab
  3. Under the Roster section, type your Office ID in the Quick Modify field and click Edit
  4. Under the Modify Roster section, click on the Manage Syndication link
  5. Under Syndicate To check the box if you choose to have your office listings syndicate to Zillow/Trulia
  6. Under Agent's Option to Syndicate choose whether you want to give your agents the option to syndicate (this will override your decision in #5 above)
  7. Finalize the process by clicking Submit Roster

CRMLS recommends that all Brokers review their Manage Syndication page on April 7 to ensure that their choice is accurately reflected.

Agents:

Agents, please note: if your Broker has not yet opted-in OR has chosen to opt-in without giving agents the ability to choose their own syndication, you will NOT have access to the “Manage Syndication” link in Matrix.

If and when your Broker has “opted-in” to syndication, you may take the following steps to manage your syndication options:

  1. Log in to Matrix
  2. Click on the Add/Edit tab
  3. Under the Roster section, type your Public ID in the Quick Modify field and click Edit
  4. Under the Modify Roster section, click on the Manage Syndication link
  5. Choose to “opt-in” by clicking the box next to Zillow/Trulia under the Syndicate To section
  6. Finalize the process by clicking Submit Agent

For clarification of your Broker’s syndication choices, please contact your managing Broker directly.  

 

 

Last modified on

Important Flood Insurance Changes 

According to OCAR Affiliate Ryan Ramirez, flood insurance is changing and changing in a big way. 

REALTORS® are advised when showing or listing new property to order a flood determination report from their preferred lender or insurance agent to find out what flood insurance zone a property lies in so they can ascertain all costs associated with the transaction before entering into escrow.   

Home owners must pay upfront to obtain flood insurance and requisite certificate says Aaron Rosen, another OCAR Affiliate member. In general, Rosen explains that if it’s an FHA-insured mortgage or government loan, the FEMA flood insurance policy is what is needed. Private insurance will not be accepted.

The Biggert-Waters Flood Insurance Reform Act of 2012 was passed by Congress and signed by the president in 2012. The changes of this act were designed to make the National Flood Insurance Program (NFIP) more financially stable. 

As a result of the passing of this act, homeowners and business owners will see a substantial rate increase across, particularly in high risk zones such as flood zone A & B. In addition to the rate increase, homes in flood zone A & B built before 1975 will be required to purchase an elevation certificate before binding coverage. 

There are a number of additional changes and provisions that have been implemented as well:

April 2015 changes to the National Flood Insurance Program (NFIP) are results of the Homeowner Flood Insurance Affordability Act (HFIAA) and the Biggert-Waters Flood Insurance Reform Act of 2012 (Biggert-Waters).

1. Implementation of the first annual rate change that sets rates using rate increase limitations set by HFIAA, for individual premiums and rate classes: 

  • Limiting premium increases for individual premiums to 18 percent premium 
  • Limiting average increases for rate/risk classes to 15 percent 
  • Mandatory increases for certain subsidized policyholders under Biggert-Waters and HFIAA 

2. Increasing the Reserve Fund assessments required by Biggert-Waters 

  • The Reserve Fund Assessment will increase to 15 percent for all policies except Preferred Risk Policies (PRPs) 
  • The Reserve Fund Assessment for PRPs will be 10 percent 
  • In order to comply with the 15 percent limitation on average annual increases, increases to the Reserve Fund Assessment must be phased in over time 

3. Implementation of the annual surcharges required by HFIAA 

  • $25 for policies on primary residences or $250 for all other policies 

This congress-mandated surcharge, the probation surcharge, and the Federal Policy Fee (FPF) are not considered premiums and, therefore, are not subject to the premium rate increase limitations. 

  • This fee is in addition to the premium 

4. Guidance on substantially damaged and substantially improved structures and additional rating guidance on Pre-Flood Insurance Rate Map (FIRM) structures 

  • Policies for these structures will receive a 25 percent annual premium rate increase until they reach full-risk rating 

5. Implementation of a new procedure for Properties Newly Mapped into the Special Flood Hazard Area and existing Preferred Risk Policy Eligibility Extension (PRP EE) policies 

  • The premiums will be the same as the Preferred Risk Policy for the first year (calculated before fees and assessments) to comply with provisions of HFIAA, after which they will transition to full-risk rates through average premium increases of 15 percent but not exceeding 18 percent per policy 
  • The appropriate HFIAA Surcharge must be added for each policy 

6. Federal Policy Fee (FPF): 

  • Remains $22 for PRPs 
  • Increases to $45 for all other policies except RCBAPs 
  • FPF also applies to those policies previously rated under the PRP EE (now rated under Properties Newly Mapped into the SFHA), as well as policies effective on or after April 1, 2015, covering properties that were newly mapped into the SFHA by a map revision that became effective on or after March 21, 2014 

RCBAP (Residential Condominium Building Association Policies): 

  • 1 unit $45 per policy 
  • 2-4 units $135 per policy 
  • 5-10 units $360 per policy 
  • 11-20 units $720 per policy 
  • 21 or more units $1,800 per policy 

7. New deductible options: 

Increased optional deductible of $10,000 for residential properties (created to help reduce premiums as a result of HFIAA) 

New minimum deductibles for PRP and MPPP policies will be $1,000 for both building and contents if the building coverage is less than or equal to $100,000 and $1,250 if building coverage is over $100,000, regardless of the insured building’s construction date compared to the initial FIRM date. PRP and MPPP contents-only policies will have a $1,000 minimum deductible 

 

Click here to read a detailed summary of April 1, 2015 changes. For specific questions about coverage, it may be best to contact your insurance agent. 

FEMA has put together a series of short videos to help explain these changes, which may be viewed here.

Last modified on

The Huntington Beach and Canyon Area Preview Meetings will be dark on Friday, April 3.  Meetings will resume the following Friday on April 10.

Last modified on

REALTORS® in Orange County who represent sellers and buyers of homes in the communities of Ladera Ranch, Talega, and San Clemente should understand the “community enhancement fee” required to be paid at the time of close of any escrow or purchase.  

Often described as a “lifestyle” fee, these private transfer fee obligations are a recorded covenant running with the land obligation of the sellers. Payment of this fee obligation is according to a recorded covenant and cannot be avoided.

Such recorded community enhancement fees commonly have language such as: “By its acceptance of a deed with respect to any residential Unit (as such term is defined above), the Owner of such Unit is hereby deemed to acknowledge and agree to the requirement that any Owner transferring title to such Unit shall pay to the Association a Community Enhancement Fee in an amount not to exceed one-fourth of one percent (0.25%) of the gross sale price of the Unit. By its acceptance of a deed with respect to any residential Unit (as such term is defined above), the Owner of such Unit is hereby deemed to acknowledge and agree to the requirement that any owner transferring title to such Unit shall pay to the Association such Community Enhancement Fee. Certain exemptions apply.”

So even though FHA and government-backed loans have been made by lenders in these communities for more than 10 years, HUD has recently said that such government-backed loans are no longer authorized where there are required private transfer fees. 

HUD (U.S. Housing and Urban Development) representatives have recently said: “Ladera Ranch is one of many master planned communities where mandatory private transfer or other transfer fees are required upon each conveyance of the property. This includes single-family dwellings, townhouses, PUDs, MH and condos.  Per the regulation at § 203.41, private transfer or other transfer fees are not authorized. This rule was promulgated in 1994 and announced via Mortgagee Letter 04-02 and, according to HUD, the “requirements of the rule are still applicable.”

So despite HUD not enforcing its own regulation after more than 10 years in Ladera Ranch and Talega, such purchase money loans will no longer be insured or purchased by HUD. And unless it backs off on its declining to authorize loans where such private transfer fees are required, FHA mortgage insurance will no longer be available.   

HUD representatives said further: “The rule has been in effect since 1994 with limited or no compliance with the requirements therein. Mortgagees should be aware of FHA requirements, including this rule – required per FHA policy guidelines - and the loan transactions should not be scheduled for escrow.”  Moreover, “Sellers should not keep buyer deposits on FHA transactions where the reason for the loan denial is not based on borrower ineligibility of these fees upon conveyance.” 

FHA will not likely publish any official notice of this change.  There are condominium projects still showing as approved on the HUD website. However, as condominium project approvals expire, FHA could deny their application for re-certification.

If you have questions about this change of government regulation enforcement or if you want to express your own opinion, you may contact HUD:

  • Online FAQ Site:  www.hud.gov/answers
  • Email:  answers@hud.gov (The FHA Resource Center can accept emails with attachments. To ensure proper attention to the attachment please reference it within the body of the email.)
  • Telephone: (800) CALL-FHA (225-5342) Persons with hearing or speech impairments may access this number via TTY by calling the Federal Information Relay Service at (800) 877-8339.

Emails and phone messages will be responded to during normal hours of operation, 8:00 a.m. to 8:00 p.m. ET, Monday through Friday on all non-Federal holidays. 

 

Last modified on