As a member benefit, OCAR offers its members and their clients a vehicle to process ethics complaints and arbitration requests.
Complaints that are brought before the Association give those parties involved an opportunity to be educated about the pdf REALTOR® Code of Ethics (310 KB) (and/or the Multiple Listing Service's Rules and Regulations).
Pro Standards, Simplified:
(click the image to download the flowchart)
Even with the best of intentions, planning and preparation, occasional disagreements arise between agents and their clients or customers. If a monetary dispute arises from a real estate transaction or if you believe an agent may have acted in an unethical manner, please review these pages for next steps:
Violations of the Code of Ethics or Multiple Listing Service (MLS) Rules
Arbitration and Mediation
Disputes involving money
Violations of the Code of Ethics or MLS Rules (that prove themselves on their face, such as an advertisement)
Resources for Filing a Complaint
Professional Standards Department
After reviewing the above resources, and you still require assistance, please contact us:
Vivian Vanderwerd, Professional Standards Director