Dispute Resolution

As a member benefit, OCAR offers its members and their clients a vehicle to process ethics complaints and arbitration requests.

Complaints that are brought before the Association give those parties involved an opportunity to be educated about the REALTOR® Code of Ethics (and/or the Multiple Listing Service's Rules and Regulations).


Pro Standards, Simplified:

(click the image to download the flowchart)

Pro Standards Flowchart

Even with the best of intentions, planning and preparation, occasional disagreements arise between agents and their clients or customers. If a monetary dispute arises from a real estate transaction or if you believe an agent may have acted in an unethical manner, please review these pages for next steps:

Ethics Complaints
Violations of the Code of Ethics or Multiple Listing Service (MLS) Rules

Arbitration and Mediation
Disputes involving money

Anonymous Complaints
Violations of the Code of Ethics or MLS Rules (that prove themselves on their face, such as an advertisement)


Resources for Filing a Complaint

REALTOR® Code of Ethics

Multiple Listing Service Rules and Regulations

Resources from the National and California Association of REALTORS®


Professional Standards Department 

After reviewing the above resources, and you still require assistance, please contact us:

Vivian Vanderwerd, Professional Standards Director
Lillian Freres, Professional Standards Assistant

 

*Information on this page does not constitute legal advice and is provided as a reference only. If you have any questions about the complaint or arbitration process, it is strongly recommended that you contact OCAR's Professional Standards Department.